After-sales service is crucial for Gantner Ticketing' implementations. Specific contracts include a guaranteed optimal round-the-clock service.
The Software Support Contract includes free support from the helpdesk (available 24/7), free updates and upgrades of ReCreateX, an online forum and regular user groups are also included.
Clients with access control can also choose for a preventive maintenance contract. These contracts keep breakdowns to an absolute minimum and ensure that the installations are profitable.
Depending on the services and products that are purchased from Gantner Ticketing you, as a client, have the choice between a wide range of maintenance contracts with different SLAs in order to guarantee uninterrupted operations.